User Administration

User Administration (Benutzerverwaltung) is located opposite the entrance to Wächterstraße 76. This is your contact point in all matters concerning your account (login-ID, access rights), fees and passwords.

Contact User Administration if you:

  • have problems with your access card.
    Note: Students get their access cards from Student Administration (Studentensekretariat), not from us, the ZDV.
  • have forgotten your first password. In that case, you must come here in person and show official photo ID (e.g. your passport or student ID).
  • are a guest and want to extend your account in good time before the start of semester.
  • need forms for services for which you must formally apply, or if you want to submit such forms.
  • need to use the wheelchair-access door. Your access rights will be changed accordingly. A person accompanying you may also get an access card.
  • want to buy scripts, TUSTEP handbook or study book or DVDs.
  • want to pick up a certificate of participation in a ZDV course.
  • have lost personal belongings in ZDV buildings. Lost property is here.



Phone: +49 - (0)7071 - 29 - 70220

Fax: +49 - (0)7071 - 29 - 5912

Email: antrag(at)

Opening hours:

  • Mon  8:00am - 12:00 noon and 1:30pm - 4:00pm
  • Tues 9:00am - 12:00 noon
  • Wed 8:00am - 12:00 noon and 1:30pm - 4:00pm
  • closed on Thursday
  • Fri    9:00am - 12:00 noon